Return and Refund Policy

Mubashir Store Online

At Mubashir Store Online, customer satisfaction is our priority. We want you to have a smooth and pleasant shopping experience.

1. Return Eligibility

Customers may request a return within 7 days of receiving their order, provided the item is unused, in its original condition, and in its original packaging. Certain products may not be eligible for return due to hygiene, personal care, or other product-specific restrictions.

2. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery. Please provide your order details and clear photos or videos of the issue so we can review your request.

3. Refund Policy

Once your return request is approved and the returned product is inspected, we will notify you about the refund decision. Approved refunds will be processed using the original payment method where possible. Processing times may vary depending on your payment provider.

4. Return Shipping Costs

If the return is due to a damaged, defective, or incorrect item, Mubashir Store Online will review the case and advise you about return shipping costs. For other returns, the customer may be responsible for return shipping fees.

5. Delivery Policy

We aim to deliver orders within 3–4 business days. Delivery times may vary depending on the customer's location, courier availability, public holidays, and unforeseen circumstances.

6. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible. Orders that have already been dispatched may not be eligible for cancellation.

7. Contact Us

For return, refund, or delivery enquiries, please contact us:

Store Name: Mubashir Store Online
Phone: 0568834087

We appreciate your trust and thank you for shopping with Mubashir Store Online.

This policy is subject to applicable consumer protection laws in the United Arab Emirates.